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Technical Customer Success Specialist (Salesforce)

  • IT, Software development, System Engineering Jobs
  • Telecommunication, Call Centre, Customer Service Jobs

Description

Would you like to work in a growth company nominated as one of the top 10 hottest start-ups in the Nordics? With our truly multicultural and dynamic work community of young professionals, Flowhaven has what it takes to offer employees great support and growth in an international company.

 

Flowhaven is a software solution for brand licensing on a mission to bring back the magic in the industry by creating modern tools that bring simplicity and clarity for all parties in the licensing management process. We work with incredible companies and brands across the licensing industry, for example, TV, film, games, animation, sports, and more. With our Salesforce-based solution, we’re making streamlining operations and maximizing revenues easier than ever.

 

Flowhaven is headquartered in Helsinki, Finland, with growing teams based in Los Angeles and in the UK.

 

Flowhaven is seeking a unique and highly motivated Technical Customer Success Specialist to join the team in Los Angeles. This is a technical position that will directly support the Customer Success Team in the Salesforce process development and implementation. As a member of the Customer Success Team, you will work hand-in-hand with both the CS and Product Development teams. From time to time, you will also give direct support to our customers.

 

This is a full-time position, based in Los Angeles, California. You will be reporting to the Technical Customer Success Manager based in Helsinki, Finland.

 

 

IN ORDER TO SUCCEED IN THIS ROLE:

 

Must-haves to succeed

  • Proven experience in Salesforce process development and implementation - Salesforce Administrator Certification a huge plus
  • 3-5 Years-experience in technical customer support or at least one year experience in Salesforce solution consultancy
  • Technical aptitude and an ability to learn software programs
  • From time to time the ability to work across multiple time zones - you will be working in collaboration with our team in Helsinki, Finland so this means some early mornings
  • Problem-solving and analytical skills with a proactive and solution-oriented mindset
  • Ability to work independently and in a team environment
  • Superior verbal and written skills - at times you are required to jump in calls with clients

 

We see as a plus

  • Experience managing technology support for multiple customers of varying size and scope
  • Experience with Jira and Confluence
  • Experience with brand licensing business

Specific Requirements

  • Update, customize, configure, and manage client environments on an ongoing basis on our Salesforce platform
  • Provide technical support and respond to support tickets for assigned customers
  • In coordination with the CS Team, troubleshoot technical issues raised by customers
  • Collaborate with Dev and CS teams to design and implement new features per customers’ needs
  • Create and update CS support documentation materials
  • Support the ongoing customer and internal CS team’s education of the platform’s ever-improving solutions, features, and capabilities
  • Work closely with CS tech team for projects to improve internal alignment/process, technical solutions.

Hard Skills

  • Software development
  • Product development
  • Opportunity analysis
  • Advanced writing skills

Soft Skills

  • Communication
  • Leadership
  • Adaptability
  • Skilled Collaborator
  • Flexible

We offer

  • A chance to grow within the company
  • An opportunity to make a real difference in a dynamic work environment
  • A work community that supports your personal development and wellbeing
  • An internationally diverse team of technically strong professionals
  • Competitive salary

 

 Employee benefits include:

  • Fortune 500 caliber health insurance package (medical, dental, and vision)
  • 401k Plan
  • Work remote options
  • Competitive paid-time-off and paid family leave
  • Attendance to industry events
  • Professional + industry development coaching, classes, seminars

 

Please send us your CV and cover letter. We will hire once we have found the right person. 

 

We hope to hear from you soon!