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Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting
  • IT, Software development, System Engineering Jobs

Description

  • Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
  • Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepares sales orders and assists customers in selecting and loading merchandise.
  • Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolves customer complaints professionally and in a timely manner.
  • Maintains a clean, well-organized, well-stocked sales center.
  • Assists in receiving, shipping, and general warehouse duties.
  • Other duties as assigned.

Specific Requirements

  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.
  • High school diploma or GED.
  • Bilingual (English/Spanish) a plus.
  • Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Hard Skills

  • Customer relationship manager (CRM)
  • Multi-line phone proficiency
  • Customer relations
  • Opportunity analysis
  • Relationship building
  • Customer success
  • Client management
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Listening
  • Self-motivated
  • Attention to detail

We offer

Our generous benefit package includes: group medical, prescription, dental, vision and life insurance; 401(k) – offered currently with a company match; an employee stock purchase program; seasonal sales and rewards programs; an Employee Assistance Program, exclusive vendor discounts offered to POOLCORP / Horizon employees and more.