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Customer Support - Hungarian Speaking (Home/Office In Malta Casual Part-time)

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Marketing and PR, Advertising and Creative Media Jobs
  • Market Research, Research Jobs

Description

  • Supporting users and answering their questions via email.
  • Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices.
  • Collaborating with your team members.
  • Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears, therefore you know the users the best!
  • Giving input on improvements of publication rules to improve user experiences.

Specific Requirements

    • Fluent in Hungarian and have good knowledge of English.
    • Flexible and able to make quick decisions in a dynamic environment.
    • Conscientious and reliable – commitment is one of our core values!
    • Eagle-eyed with great attention to details.
    • Caring about people – you will be working with securing the online safety of our customers and their users.
    • Ideally interested in marketplaces, shared economy and new technology.
  • Previous experience in content moderation, customer care and/or online business is a plus.

Hard Skills

  • Typing and typing speed
  • Customer relations
  • Relationship building
  • Marketing research
  • Customer success
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Team player
  • Decision maker
  • Flexible
  • Attention to detail

We offer

  • An opportunity to make a positive impact on the digital world, by making the internet a  safer place.
  • A stimulating and rewarding job in a fast-moving, innovative and international tech-company.
  • Career opportunities within management or expert field.
  • Additional vacation days.
  • Free fruit, tea and coffee if you prefer working in the office.
  • Ability to work from home and the office in Malta.
  • Free day transport to the office from certain areas within Malta.
  • Team performance bonus and working from home allowance, 
  • Corporate discounts for gym memberships, shops and taxi's.
  • Private Health Insurance, eye care tests, health and well-being professional support.
  • Refer a friend bonus scheme. 
  • Comprehensive training and constant feedback.
  • Fun events, great colleagues and a fresh, playful workplace with a variety of cultures.