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Customer Service Manager
- Telecommunication, Call Centre, Customer Service Jobs
- Banking, Finance, Insurance, Accounting and Trade jobs
- Management (incl. project, product management & human resources)
Description
We are looking for a Customer Service Advisor to join our well established team to provide administration support to our top class Mortgage Advisors in the business!
Duties will include:
- Keeping our clients fully aware of the progress of their mortgage
- Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers
- Maintaining a compliant service in line with the Financial Services Authority and our obligations to/from clients under the Data Protection Act
- Updating records contained on our computer software
- Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system
Responsibilities
We need you to be:
- Professional and business-like
- Exceptional at customer service
- Able to problem-solve and remain calm under pressure
- Motivated, tenacious and energetic
- Hard working and focused
- Excellent planning with the ability to prioritise workload
- Aware of the mortgage process (would be an advantage)
Hard Skills
- Document management
- Data Management
- Relationship building
- Customer success
- Accountability
Soft Skills
- Communication
- Adaptability
- Problem-solver
- Self-motivated
- Work well under pressure
We offer
Start Date: ASAP
Basic Salary: £18,500
On Target Earnings: £19,700
Location: Medway
Work Pattern: Monday to Friday 09.00am to 5.30pm
Benefits: 33 days paid Holiday (pro rata), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Child Care Vouchers