Company Description

We are Think values consumer needs along with client satisfaction. We use the best direct marketing strategies to meet our consumers, such as face-to-face that allows a personal touch towards the product presentation or services. Our consumers value this customized sales technique.   

Job Description

We are looking to hire a Client Support Specialist to join our team. The ideal candidate will be responsible for working directly with our customers through many channels as a valued resource and trusted advisor, helping their business grow. You will strive to deliver a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how we work. 

Salary range: $44000 - $52000 per year. 

Responsibilities: 

Receive and resolve, within established guidelines, customer issues, questions and concerns.   

Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales. 

Research and complete customer refunds and submit completed paper works for approval before being submitted to

Accounts Receivable for payment. 

Download, distribute, and answer all customer questions received via email. 

Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners. 

Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors. 

Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary. 

Perform other duties and responsibilities as required or requested by management.

Qualifications

High School Diploma or GED. 

Experience creating and maintaining productive client relationships is a plus. 

Able to implement solutions to general and specific customer concerns. 

Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure. 

Possess good organizational skills and record-keeping skills. 

Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing. 

Proficient in Microsoft Outlook, Microsoft Word, and Excel. 

Good problem-solving ability. 

Have a can-do attitude, be able to articulate and overcome failure, and have a resilient mindset; 

Previous experience in customer services or contact centers is desirable but not mandatory 

Additional Information:   It's not a remote job