PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills.

We are currently looking for an Online Exams Invigilator (Proctor), who is responsible for onboarding, monitoring and closing Online Proctored exams through our respective platforms. This person resolves customers’ technical enquiries that arise during the online exam, by handling inbound and outbound international calls, emails or chats to candidates.

Responsibilities

• Complete necessary training before onboarding candidates
• Keep up to date with customer service department Best Practices, procedures and guidance to deal with customer enquiries and improve customers’ satisfaction
• Ensure that candidate validation is performed according to PeopleCert exam requirements and that Customer enquiries are dealt with in accordance with the performance and service standards prescribed by PeopleCert
• Actively monitor the candidate at all times
• Ensure that when non compliances occur, the exam is locked and the issue is escalated to the supervisor
• Determine and resolve candidates’ technical issues prior or during the exam, through customized platforms, chat, phone or e-mails
• Work effectively in a team environment and liaise with other teams, in order to get the job done and reach the best possible results

• Passionate with Customer Service
• Excellent knowledge of English (C2 level certification desired, Language Cert C2 LTE or C2 IESOL certificate would be a plus) and Japanese (C2 level/ native)
• Bachelor’s degree any discipline will be an asset
• Excellent interpersonal, verbal, and written communication skills
• Experience from a similar position will be an asset
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus