The Business Systems Analyst acts as a liaison between IT and Go To Market Sales business functions to analyze complex business problems and provide technical solutions. Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements. Interacts with internal and external technical resources, as well as functional Business Analysts and Project Managers. Translates business needs into actionable requirements by gathering enough information to inform a solution and drive clarity to make rational decisions. Solution focus areas include Salesforce (Service Cloud, Sales Cloud, Community Cloud), custom solution design and development, and integrations to other in-house applications. Works with the Business Operations team to functionally architect solutions to meet customer needs using the most appropriate technologies - considering cost, time-to-market, and serviceability. Plans and manages small and medium projects, in coordination with technical and business teams. Responsible for contributing to the BSA Center of Excellence including helping develop processes and sharing processes across teams. Responsibilities:

• Partner with stakeholders to shape requirements and ensure alignment with business/technology strategy and planned initiatives
• Drive the planning, prioritization, design, development and deployment of new projects & system enhancements
• Evaluate and address cross-functional and cross-system dependencies.
• Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan.
• Leverage business knowledge and expertise to identify opportunities for process improvements; serve as a trusted technology advisor for business users.
• Participate in the change management and go live support processes.
• Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations re: upstream/downstream integration or functionality intersection points.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.
• Partner with business operations team members to define, plan, and execute small and medium projects, in addition to ongoing delivery of ‘run the business’ enhancements and fixes.

• 5+ years of IT experience with a Bachelor’s degree in Computer Science, MIS, Computer Engineering or equivalent technical degree
• Agile / SCRUM experience required
• 3+ years experience with Salesforce.com in an Enterprise IT environment
• Must have experience with the Leads to Opportunity space, supporting a sales organization
• Experience with sales analytics, Gainsight, Altify, Lightning web components etc.
• Salesforce Admin Certification (201) Required
• Experience supporting multiple integrated systems in an Enterprise technology environment
• Experience working in support of a sales organization
• End to end implementation experience including requirements documentation, systems configuration, project management, issue management, communication and change management.
• Self-motivated team player with clear and effective communications skills; solid time management & organization skills; ability to manage multiple and often changing priorities.
• Attention to detail with the ability to analyze and solve complex problems as well as provide documentation, guidance and instruction to users.