At the forefront of advanced materials innovation for more than 75 years, Kennametal Inc. is a global industrial technology leader delivering productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 11,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.1 billion in revenues in fiscal 2017. Learn more at www.kennametal.com

Education, experience and special requirements

• Previous experience (min. 3 years) working in customer service/sales and working with a computer is a must
• Knowledge of SAP systems, Outlook, CRM and Excel is an advantage.
• Intermediate English knowledge

Personality traits

• Good interpersonal relations, interpersonal communication and the ability to work in a team
• Service oriented
• Sales oriented
• Ability to conduct independently
• Ability to integrate and study quickly in independent environmental conditions 

• Working according to the company's procedures in cooperation with internal and field sales team (customers).
• Receiving orders in the system, production tracking (in SAP), and supporting the sales team. 
• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Ensure customer satisfaction and provide professional customer support.