bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 80 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful and cheerful team that is always looking forward to new challenges.

We

• are a growing company focusing on web-development

• provide future-oriented software-development with modern methods and tools

• work together with international enterprises, owner-operated companies and digital and com-munication-agencies

• believe in maximum flexibility (work-location, work-hours, topics, methods)

• have high quality standards

• support your personal and professional growth

• welcome your input

• collaborate in small teams with shallow hierarchies

We are a competent team of programmers and software architects, project managers and IT consultants. We combine the knowledge of new technologies, solve difficult processes, master and understand complex issues and are always on the lookout for optimal solutions.

We are diverse and consistent!

We are looking for a Level 1&1.5 Support Specialist with German for our growing Bucharest office.

Compulsory skills:

• English and German fluent (written and spoken)

• Problem solver orientation

• Excellent communication and listening skills

• Team player

• Very good analytical skills

• Eagerness/willingness to learn

• Fast learner

• Ability to perform under pressure

• Ability to multi-task

• Ability to work in shifts:

Monday through Friday from 7:00 am until 09 pm

Saturday: 7:00 am until 4 pm

Skills, Knowledge & Experience:

• Excellent analytic know-how for complex incidents

• Customer facing experience

• Telephone skills with good voice tone and pitch articulation and overall speech quality

• Customer focus

• Positive attitude

• General understanding of IT tools and processes

• Strong communication and teamwork skills

• Ability to learn and apply new technology and methodologies in a distributed environment

• Ability to solve problems quickly and completely

• Knowledge of standard office applications such as MS Office, Windows OS, Lotus Notes and specific client applications

Nice to have skills:

• Fluency in at least one of the following languages: French / Italian / Swedish / Spanish / Russian / Polish / Dutch / (written and spoken) 

• Proven IT education or 1 year job experience in customer support

• Proven remote support know-how (patches etc.)

• Customer facing experience

• Telephone skills with good voice tone and pitch articulation and overall speech quality

• Customer focus

• Positive attitude

• Providing initial remote technical software & hardware support to clients

• Consistently interacting with customer and supervisors to have the issue solved

• Analyzing problems/situations, understanding problem impact on client business

• Applying problem solving techniques

• Responding to client queries, providing timely resolutions to client issues

• Maintaining highest client satisfaction

• Maintaining positive client relationships even in severe and pressurized situations

• Logging all related activities for each customer query and handling client data securely

• Employing client ‘s standard support delivery methodologies and tools

• Performing in international software support delivery processes and environments

• Respond to requests for technical assistance in person, via phone, electronically

• Follow service desk procedures

• Performing problem management and end-to-end problem ownership

• Redirect problems to appropriate resource

• Identify and escalate situations requiring urgent attention

• Track and route problems and requests and document resolutions

• Stay current with system information , changes and updates

• Make sure the process conformity and SLAs are accomplished