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Customer Experience Advisor - English speaking (Fixed Term Contract - 6 Months)

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On a day-to-day basis, working as a Customer Experience Advisor means having close contact with our valued customers via phone, email, and live chat. Sometimes all at the same time, other times more focused. You will also build bridges internally, working closely with our Payments, Fraud, CRM, and Tech teams - whatever it takes to make sure we have truly satisfied customers.

“But I have never worked in customer service before” - We’ve got your back! We offer extensive training programs to all new starters to give you the best possible start.

“I don’t know the first thing about iGaming” - That’s okay, most people who join us don’t. We will teach you everything there is to know, but it helps if you have a curious mindset.

“I don’t have anywhere to stay in Malta” - We understand that moving away from home is a big deal. That’s why we offer you a relocation package and an apartment to stay in during your first weeks. Plus we’ll help you with finding your permanent accommodation. We are Team Leo after all!

Your areas of knowledge and experience:

Language: Supporting the English-speaking market means you need to be fluent in both writing and speaking English.

Experience: You have worked in some type of customer-facing role, maybe within customer support, but it could also be in a restaurant, café, or store.

The nature of our business is high-paced, so we hope you enjoy working efficiently and can power through during challenging times.

Flexibility: Customer Experience Advisors at LeoVegas work on a shift schedule that is set well in advance, but certain flexibility is necessary.

Our Culture:

**As our company working language is English so we’d like to see your CV in English please**

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation.

We are highly committed to upholding a high level of diversity and inclusion throughout our entire group. Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this.

By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Additional information:


Rotating shifts 24/7 (taxis home are provided when there is no local transport running). This role is on a fixed-term contract for a period of 6 months.

In order to be employed in this role, which entails night shift work, candidates must be medically certified as fit for night shift work following a risk assessment carried out by a qualified medical practitioner.

Hard Skills

  • Business correpondence
  • Customer relations
  • Relationship building
  • Customer success
  • Client management
  • Cold Calling
  • Cross-functional collaboration
  • Advanced language knowledge

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Strong work ethic
  • Multitasker

We offer

  • Competitive guaranteed salary.
  • Gym allowance to support your active lifestyle.
  • Health insurance to keep our Team Leo healthy and happy.
  • Tasty breakfast Mondays and lunch on Fridays for all to enjoy.
  • Taxi during night shifts so you get home safe and sound
  • Roaring discounts all over Malta island for you to explore.
  • If you are not based in Malta we will also provide you with a relocation package.

Benefits found in the job post