We are looking for a high-energy Latvian and Russian language professional to join our Customer Communication team and contribute to providing an exceptional experience to our customers. We are true believers that Customer Experience matters so if you feel the same way then this is the right place for you. The ideal candidate embodies entrepreneurial spirit, human way of communication and customer centric mindset to challenge the existing practices.

• Localise customer communication messages and materials according to Luminor tone of voice into local language as well as translate from local language to English
• Proofread and edit materials and content
• Manage and improve linguistic assets, such as the local style guide, glossary and TM (translation memory)
• Ensure high quality translations as per industry requirements
• Maintain and improve the quality of existing content
• Perform other tasks relevant to the role given by direct manager and/or functional manager
  
  

What We Expect:

• Strong written and verbal communication skills in Latvian
• Excellent writing, editing, and communication skills in English and Russian
• 1+ year experience in dealing with customer communication
• Translation experience, preferably in banking industry
• Outstanding organizational and time management skills
• Experience in working with online translation software, CAT tools and translation management systems will be considered an advantage
• Degree in translation or related fields
• Flexibility, openness to change while having strong attention to detail
• Positive and proactive attitude
• Readiness to take ownership