Strikingly is a website builder that allows the user, with little or no development experience, to create mobile optimized websites “within minutes”.

• Conducts all customer interactions in a manner that presents Ariba in a positive light
• Advise customers on payment amounts, methods, dates, and fees of payments
• Demonstrate professionalism and leadership during all interactions
• Verifying customer requests & entitlement
• Monitoring calls and following up on activities
• Routing requests to the relevant service provider

Ideal Profile

Skills Required

• Customer support experience in a fast-paced environment
• Great Swedish and English communication skills, both written and oral
• Should love making customers happy!
• Should have the ability to assess each customer’s issues
• Knows how to deal with difficult customers/clients
• Has good analytical and problem-solving skills
• Has good accurate records keeping
• Must be a good team player
• Can work with minimal supervision
• Ability to prioritize and multitask
• Knowledge of Domains, SEO, and Analytics is a plus!
• Must be able to work remotely and full-time (at least 40 hours per week)