Are you passionate about Customer Care, Business Marketplace, Video Games, Sustainable Energy, or ready to wear?

Would you like to join one of the top BPO companies in Lisbon? Our clients are one of the global leader companies in Portugal.

We are looking for a « Remote Customer Service Representative » for our partners in Portugal 🇵🇹.

If you speak several language and are fluent or native in French 🇫🇷, Italian 🇮🇹, German 🇩🇪 or Dutch 🇳🇱.

This opportunity is for you!

Responsibilities:

• Be the first point of entry and contact to solve the customer issues
• Professionally answer inbound calls, emails and/or chat and customer inquiries (including urgent situations)
• Provide a customer-friendly service by showing interest in the customer, promoting a positive relationship with the brand
• Create opportunities to impress and engage with the customers, approaching all their questions and doubts
• Manage customer queries about their orders and access to their accounts, payments, and stock availability.
• Independently and proactively work to achieve targets and goals

Qualifications:

• Native or highly fluent in French, Italian, Spanish, German and Dutch.
• Good knowledge of spoken and written English (B2 level)
• Availability from Monday to Sunday on a rotating schedule
• Excellent organizational and time management skills
• Excellent skills on social media and computer tools (previous experience can be a plus)
• Excellent communication (verbal and written) and interpersonal skills
• Ability to work with performance objectives
• All candidates from the European Union or with a valid residence/work permit in Portugal are welcome to apply (NO VISA WILL BE PROVIDED)

Benefits:

• Opportunity to work with an international team in a multicultural environment from home
• Relocation packages for the candidates who willing to relocate to Portugal
• Working and flexibility of : 40 hours/week – 8 hours/day - 5 days/week
• Specialized training included
• Private health insurance
• Good quality of life for less money with 320 days of sunshine in a pleasant and multicultural atmosphere 😎
• Enjoying free Portuguese lessons and activities
• Interesting and fast possibility of career progression and much more

If you want to be part of the adventure, please apply here by attaching your CV in ENGLISH or send an email at: beatrice.correa@cbtalents.org

All other languages can also be a plus 🙂.
Cross Border Talents is waiting for you 🌍.