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Interpreter, Spanish/English
- Translation, Localization, Interpretation Jobs
Description
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Translation services: Support the Healthfirst staff by interpreting the staff-to-member and member-to-staff conversation. Facilitate cross-cultural communication within allotted time for staff member and client
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Provide Care Management support to members and their families. Respond to member questions and resolve minor problems as directed. Remain accessible and answer messages timely throughout the shift via Company issued Blackberry. Communicate appointment statuses and changes with team. Blackberry must be in your possession during core shift and properly charged 100% of the time
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Assist with various departmental projects and/or tasks provided by department, such as, but not limited to:
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Create member records (add to Org. list) in Uniform Assessment System (UAS) based on information received from Reassessment Nurse for new PHSP (Private Health Services Plan) member Intake and some occasional Senior Health Partners (SHP) & CompleteCare (CC).
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Assist with the letters being sent to departmental printer from Care Teams and other Managed Service Organization (MSO) Partnerships (currently Montefiore & North Shore Long Island Jewish hospitals) by tracking type of letter, subject and other pertinent information using Excel.
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Schedule home visit appointments that best accommodate member and map out itinerary based on geographic location for each employee. Appointment requests are received via email (Outlook) in a Microsoft Word Document and then scheduled using a shared Outlook calendar
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Flexibility to work occasional overtime
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Follow protocol and escalate situations to management appropriately
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Contribute creative solutions and ownership of daily assignments for seamless communication and systematic completion of assignments. Engage in mastering the Divisions impact on HF and its members, as well as, product basics
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Ensuring the Member Photo inbox is monitored and emptied. Update electronic medical records (EMR) with new photos
Responsibilities
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Bilingual in Spanish and English
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High school diploma or GED
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Ability to travel around downstate New York which includes the 5 boroughs, Long Island, and Westchester.
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In order to access the Uniform Assessment System (UAS), an unexpired NYS driver's license or NYS ID is required. If residing outside of NYS, the candidate must be able to obtain a NYS ID before commencement of employment.
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Strong preference for candidates with access to a vehicle to travel around downstate NY
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Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and in a call-center.
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Customer experience such as a receptionist, in a call-center, or front desk information center.
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Experience with geriatric or other frail populations including their caregivers or in a health care office.
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Familiar with areas of NYC, Long Island, and/or lower Westchester.
Hard Skills
- Customer relations
- Relationship building
- Customer success
- Advanced language knowledge
- Advanced writing skills
- Audio translating experience
- Simultaneous translations experience
- Consecutive interpreting expertise
Soft Skills
- Communication
- Adaptability
- Listening
- Flexible
- Enthusiastic
