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Account Associate

Description

You will engage and speak with senior executives in household brands by running product demonstrations, training webinars, and inviting members to events.
Provide support for members including on-boarding, service throughout the subscription, and renewal or off-boarding.
Proactively recruiting members for live and virtual events throughout the member calendar.
Strategic coordination with internal teams to achieve success for the business and the members including diagnostic result deliveries.
Manage member requests e.g. questions about content and other services, networking requests, logins, and other member administration.
Executing renewal plans for each member and directly supporting an Account Manager e.g. scheduling calls and meetings, preparing usage statistics.
Technical and customer service support requiring knowledge of technical systems to operate the website, use of CRM (Salesforce.com)
Organising meetings and schedules, assisting with the organisation of both local and international travel and meetings at events
Accurately and continuously updating SalesForce.com to maintain client information

Responsibilities

A strong interest in developing a commercial career path.
Ability to develop excellent personal relationships with internal and external customers over the phone.
Thirst for knowledge about business, and desire to learn about procurement’s role as a critical business driver for success.
Excellent attention to detail, analytical and numerate, with the ability to deal with ambiguous situations.

Hard Skills

Customer relationship manager (CRM)
Scheduling and business planning
Data entry
Multi-line phone proficiency
Customer relations
Relationship building
Customer success
Cross-functional collaboration
Deliverable management
Advanced language knowledge
Advanced writing skills

Soft Skills

Procurement Leaders

View profile

Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryUnited Kingdom

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Account Associate

Description

You will engage and speak with senior executives in household brands by running product demonstrations, training webinars, and inviting members to events.

Provide support for members including on-boarding, service throughout the subscription, and renewal or off-boarding.

Proactively recruiting members for live and virtual events throughout the member calendar.

Strategic coordination with internal teams to achieve success for the business and the members including diagnostic result deliveries.

Manage member requests e.g. questions about content and other services, networking requests, logins, and other member administration.

Executing renewal plans for each member and directly supporting an Account Manager e.g. scheduling calls and meetings, preparing usage statistics.

Technical and customer service support requiring knowledge of technical systems to operate the website, use of CRM (Salesforce.com)

Organising meetings and schedules, assisting with the organisation of both local and international travel and meetings at events

Accurately and continuously updating SalesForce.com to maintain client information

Responsibilities

A strong interest in developing a commercial career path.

Ability to develop excellent personal relationships with internal and external customers over the phone.

Thirst for knowledge about business, and desire to learn about procurement’s role as a critical business driver for success.

Excellent attention to detail, analytical and numerate, with the ability to deal with ambiguous situations.

Hard Skills

Soft Skills