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Customer Success Manager, Marketing Analytics

Description

Lead Sellforte SaaS implementation projects (onboardings).
Determine Sellforte SaaS tool’s impact on customer’s business.
Monitor customer's key performance metrics and take necessary actions to improve them.
Work with your customers with an analytical mindset to understand and optimize their business processes and identify areas of opportunity to increase sales and margin.
Act as an analytics translator between customers and Sellforte data scientists and developers.
Define and close upsell and cross-sell opportunities based on customer needs.
Contribute product development with your experience in marketing planning and execution.

Responsibilities

Full professional proficiency in English.
Experience in marketing planning (e.g. media-mix planning, campaign planning), marketing consulting, or marketing analytics.
Strong business conceptualizing skills: from needs to understandable solutions.
Drive to solve customers’ problems and present actionable results.
Analytical mindset and hands-on experience in analytics.
Hands-on skills with MS Powerpoint and Excel. Experience in more advanced tools (e.g. R, Alteryx, Knime) appreciated.

Hard Skills

Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Product development
Opportunity analysis
Marketing research
Customer success
Digital marketing campaigns
Marketing plan development
Cross-functional collaboration
Performance reviews
Process improvement
Business analysis
Deliverable management
Ability to use project management software
Advanced language knowledge
Advanced writing skills

Soft Skills

Sellforte

View profile

Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryFinland

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We offer

A globally unique product which is giving measurable impact to our customers
A low hierarchy where best ideas win over titles or authority
Enjoyable ride: We try to find that extra spark of fun that makes the journey worthwhile to ourselves and to the people around us
Flexibility to find your work-life balance - We understand that nine to five doesn't fit for all
Growth - both business and individual
Benefits, such as lunch and activity benefits, full holidays from the start, option program, and home care services in case of sick children
Relocation services to Finland or flexible remote culture within European countries (we have already fully remote employees in Germany, Spain, Netherlands and Sweden)

Customer Success Manager, Marketing Analytics

Description

Lead Sellforte SaaS implementation projects (onboardings).

Determine Sellforte SaaS tool’s impact on customer’s business.

Monitor customer's key performance metrics and take necessary actions to improve them.

Work with your customers with an analytical mindset to understand and optimize their business processes and identify areas of opportunity to increase sales and margin.

Act as an analytics translator between customers and Sellforte data scientists and developers.

Define and close upsell and cross-sell opportunities based on customer needs.

Contribute product development with your experience in marketing planning and execution.

Responsibilities

Full professional proficiency in English.

Experience in marketing planning (e.g. media-mix planning, campaign planning), marketing consulting, or marketing analytics.

Strong business conceptualizing skills: from needs to understandable solutions.

Drive to solve customers’ problems and present actionable results.

Analytical mindset and hands-on experience in analytics.

Hands-on skills with MS Powerpoint and Excel. Experience in more advanced tools (e.g. R, Alteryx, Knime) appreciated.

Hard Skills

Soft Skills

We offer

A globally unique product which is giving measurable impact to our customers

A low hierarchy where best ideas win over titles or authority

Enjoyable ride: We try to find that extra spark of fun that makes the journey worthwhile to ourselves and to the people around us

Flexibility to find your work-life balance - We understand that nine to five doesn't fit for all

Growth - both business and individual

Benefits, such as lunch and activity benefits, full holidays from the start, option program, and home care services in case of sick children

Relocation services to Finland or flexible remote culture within European countries (we have already fully remote employees in Germany, Spain, Netherlands and Sweden)