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Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting
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• Collaborates with cross-functional teams to manage global order to cash process.
• Handles activities related to sourcing, transportation, and delivery of orders throughout the entire supply chain.
• Own and manage all aspects the customer relationship.
• Single point of contact for all direct customer inquiries.
• Handling of customer complaints, reporting and all urgent matters.
• Demonstrates strong verbal and written communication.
• Consistently apply export regulatory policies and procedures for internationally destined shipments.
• Anticipate and identify customer requirements.
• Make process improvement recommendations from data analysis.

Specific Requirements

• Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration.
• English proficiency.
• 1-2 years combined experience providing direct customer service and/or serving in a client facing role where product crosses borders.
• Being fluent in Portuguese is highly attractive.
• 1+ years experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing.
• 1+ years experience working with global companies in a matrixed structure: Engaging with divisions and subsidiaries and end customers.
• Must be able to multitask and adapt to a rapidly changing environment.
• Experience with Sales Reports generating, analyzing, and presenting data in an easy to understand format.
• The individual must be highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment.
• SAP and SalesForce knowledge could be considered as a plus.

Hard Skills

  • Customer relationship manager (CRM)
  • Data Analytics
  • Customer relations
  • Relationship building
  • Customer success
  • Cross-functional collaboration
  • Process improvement
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Adaptability
  • Multitasker
  • Organized
  • Attention to detail