• Collaborates with cross-functional teams to manage global order to cash process.

• Handles activities related to sourcing, transportation, and delivery of orders throughout the entire supply chain.

• Own and manage all aspects the customer relationship.

• Single point of contact for all direct customer inquiries.

• Handling of customer complaints, reporting and all urgent matters.

• Demonstrates strong verbal and written communication.

• Consistently apply export regulatory policies and procedures for internationally destined shipments.

• Anticipate and identify customer requirements.

• Make process improvement recommendations from data analysis.

• Bachelor’s degree from an accredited university related to Foreign Trade and Customs, Logistics or Business Administration.

• English proficiency.

• 1-2 years combined experience providing direct customer service and/or serving in a client facing role where product crosses borders.

• Being fluent in Portuguese is highly attractive.

• 1+ years experience with Incoterms, International Transportation, Freight Forwarders and/or global sourcing.

• 1+ years experience working with global companies in a matrixed structure: Engaging with divisions and subsidiaries and end customers.

• Must be able to multitask and adapt to a rapidly changing environment.

• Experience with Sales Reports generating, analyzing, and presenting data in an easy to understand format.

• The individual must be highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment.

• SAP and SalesForce knowledge could be considered as a plus.