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VIP Account Manager (Romanian Speaker)

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Betting and Gaming Jobs

Description

  • Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;
  • Responsible for VIP base growth focusing on new players retention and reactivation;
  • Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; Be available 24/7 for high-end VIP players;
  • Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;
  • Responsible to ensure the smooth running and success of the events process;
  • Set up bonuses for VIP players according to company’s guidelines;
  • Liaise with other teams and departments to find solutions.

Specific Requirements

  • Good understanding of online Sportsbook;
  • Excellent knowledge of Microsoft Office (especially Excel) & experience on CRM tools;
  • Understanding of CRM campaign planning;
  • Good analytical & reporting skills;
  • Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;
  • Excellent command of English and Romanian;
  • Bachelor's/Master's studies will be considered as an advantage.

Hard Skills

  • Microsoft Office
  • Customer relationship manager (CRM)
  • Data Analytics
  • Database and Queries
  • Customer relations
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Relationship building
  • Customer success
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Listening
  • Skilled Collaborator
  • Self-motivated
  • Organized

We offer

- Competitive salary package and bonus scheme.
- Health and life insurance for you and your family.
- Monthly meal allowance.
- Clear career paths & a developmental 360° feedback framework.