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VIP Account Manager (Romanian Speaker)
- Telecommunication, Call Centre, Customer Service Jobs
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Description
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Build strong relationships with key players to ensure highest level of retention through knowledge of customers, player behaviors, interests and dislikes;
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Responsible for VIP base growth focusing on new players retention and reactivation;
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Answer any day-to-day queries, requests and complaints and ensuring they are handled in a timely and professional manner; Be available 24/7 for high-end VIP players;
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Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts, and escalations;
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Responsible to ensure the smooth running and success of the events process;
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Set up bonuses for VIP players according to company’s guidelines;
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Liaise with other teams and departments to find solutions.
Responsibilities
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Good understanding of online Sportsbook;
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Excellent knowledge of Microsoft Office (especially Excel) & experience on CRM tools;
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Understanding of CRM campaign planning;
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Good analytical & reporting skills;
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Customer-driven; Ability to react quickly to customer feedback and to adapt communication style based on customer needs;
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Excellent command of English and Romanian;
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Bachelor's/Master's studies will be considered as an advantage.
Hard Skills
- Microsoft Office
- Customer relationship manager (CRM)
- Data Analytics
- Database and Queries
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Relationship building
- Customer success
- Cross-functional collaboration
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Listening
- Skilled Collaborator
- Self-motivated
- Organized
