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Community Assistant - Student Living

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales, Business Development, Business Consulting
  • Marketing and PR, Advertising and Creative Media Jobs
  • Administrative office management jobs


  • Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
  • Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, and showing apartments.
  • Assists with the lease preparation process by generating all required lease paperwork and organizing resident lease files.
  • Assists with move in and move out process for residents.
  • Answers incoming calls and sets appointments for prospects to tour the property.
  • Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
  • Assists with coordinating resident functions, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals.
  • Schedules and conducts resident visits each semester as part of the Student Living customer service program, and distribute notices such as flyers, newsletters, resident surveys, and late notices.
  • Acts as an after-hours liaison between residents and property management.
  • Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Hard Skills

  • Scheduling and business planning
  • Memo preparation
  • Document management
  • Multi-line phone proficiency
  • Customer relations
  • Customer success
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Organized
  • Energetic

We offer

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their base salary. Once eligible, team members may participate in the 401k plan. Regular, full-time team members are also offered a range of medical, financial, and/or other benefits from which to choose.