Description

Support of all sales processes for China mainland customer accounts, including new product sales, access, license agreements, renewals and updates, licensing and invoicing for electronic products.
Inbound customer service for sales contacts including telephone, emails.
Preparation of data for invoices and oversees internal and external invoicing and access control process for digital products.
Coordination of renewals and trials processes, and follow up as required.
Organization of information-flow with Technical Customer Service regarding new orders and customer inquiries.
Recording and reporting on sales data.

Responsibilities

Experience of sales assistant or other customer-facing role.
Knowledge of the market and customers for academic products in China markets.
Proficiency with Windows software.
General technical knowledge and understanding.
Accurate way of working with great attention to detail/ good with numbers.
Independent and well-organized work approach, with the ability to organize others.
Excellent oral and written language skills in English and Chinese.
Friendly and outgoing personality with an ability to build rapport with a wide range of people.
Ability to work independently and as part of a small team, also remotely.

Hard Skills

Windows operating system
Business correpondence
Multi-line phone proficiency
Customer relations
Data Management
Product development
Account management
Relationship building
Marketing research
Cold Calling
Billing, Invoicing, Collection
Advanced language knowledge
Advanced writing skills

Soft Skills

De Gruyter

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Main info
Language Chinese, English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryChina

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We offer

An exciting professional challenge for one of the innovation drivers of the publishing industry.
Extensive benefits for a healthy, balanced life and work.
Time and space for curiosity, learning and development.
Passionate colleagues in diverse teams.

SALES ASSISTANT CHINA (F/M/D)

Description

Support of all sales processes for China mainland customer accounts, including new product sales, access, license agreements, renewals and updates, licensing and invoicing for electronic products.

Inbound customer service for sales contacts including telephone, emails.

Preparation of data for invoices and oversees internal and external invoicing and access control process for digital products.

Coordination of renewals and trials processes, and follow up as required.

Organization of information-flow with Technical Customer Service regarding new orders and customer inquiries.

Recording and reporting on sales data.

Responsibilities

Experience of sales assistant or other customer-facing role.

Knowledge of the market and customers for academic products in China markets.

Proficiency with Windows software.

General technical knowledge and understanding.

Accurate way of working with great attention to detail/ good with numbers.

Independent and well-organized work approach, with the ability to organize others.

Excellent oral and written language skills in English and Chinese.

Friendly and outgoing personality with an ability to build rapport with a wide range of people.

Ability to work independently and as part of a small team, also remotely.

Hard Skills

Soft Skills

We offer

An exciting professional challenge for one of the innovation drivers of the publishing industry.

Extensive benefits for a healthy, balanced life and work.

Time and space for curiosity, learning and development.

Passionate colleagues in diverse teams.