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Assistant Operations Manager
- Sales, Business Development, Business Consulting
- Administrative office management jobs
- Management (incl. project, product management & human resources)
- Charities Jobs (non-profit organization)
Description
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Daily supervision of the leadership team, ensure that all Team Leaders follow their role descriptions, Webhelp procedures and work for common goal.
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Identifies individual and common training needs and delivers appropriate personalized/common training based on Team Leader’s needs.
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Conduct regular coaching sessions as well refresher training for Team Leaders to maintain product/tools knowledge and make them successful at their day-to-day work.
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Conduct regular performance reviews (quarterly, semi-annual, and annual Evaluation) for all direct reports.
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Ensure all key performance indicators (KPI) are achieved and support the leadership team to achieve the required targets.
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Initiating activities and relevant action plans to ensure department targets are met, exceeded, and/or maintained.
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Highlighting department development needs to project management.
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Ensuring that the employees follow their schedules properly as designed; Responsible for follow up and reporting absence (sickness, other), coordinating daily status.
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Be main a contact person for Webhelp management/administration, client on department related matters.
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Responsible for distribution of updates/information on to each of leadership team members in a time/y manner, report to the Project Manager if any information is missing.
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Lead Team Manager meetings, coordinate leadership team actions, be a judge if no common agreements.
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Regular reporting to the Office/Project Manager. Report all serious issues as well as possible monetary exposure to Office/Project manager or person replacing him immediately along with suggestions for addressing the problem.
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Participate in Webhelp management meetings according invitations from higher management.
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Participate in meetings with client representatives in the office and outside Webhelp office, on department related matters.
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Respect and fulfill/delegate further adhoc tasks received from client and/or Webhelp.
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Ensure a positive and goal-oriented team spirit in the department.
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Follow and promote Webhelp values.
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Take ownership of department success and failures.
Responsibilities
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Previous experience working within a call center environment with a min of 1-year experience as a manager/team leader.
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Excellent organising and leadership skills.
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Excellent team management skills.
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Outstanding communication and interpersonal abilities.
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Advanced skills in MS Office.
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Self-motivated with a results-driven approach.
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Sales and digital industries experience is an advantage.
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Speaking one of the Scandinavian languages is an advantage.
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Available to work weekdays, evenings and weekends as business requires
Hard Skills
- Microsoft Office
- Customer relations
- Relationship building
- Cross-cultural sales background
- Team management
- Team building
- Cross-functional collaboration
- Performance reviews
- Process improvement
- Business planning
- Best practice development
- Business analysis
- Meeting minutes
- Executive updates
Soft Skills
- Communication
- Leadership
- Listening
- Self-motivated
- Organized
