Go Back

IT Desktop Support Technician

  • IT, Software development, System Engineering Jobs

Description

  • Provide 1st level support to all staff as required.
  • Ensure that work is carried out within agreed service levels and in accordance with the IT department’s procedures and guidelines.
  • Assisting in installing, troubleshooting, and maintaining IT equipment, network devices and other IT systems as required and in accordance with the IT policies and procedures.
  • Document technical issues and solutions for future requirements.
  • Support and maintain the company’s desktops, laptops, printers, copiers, desk phones, mobile devices and any other equipment which falls within the IT’s inventory.
  • Manage incidents and service requests through the JIRA service desk.
  • Assist in the evaluation, purchasing and installation of IT hardware and software.
  • Provide basic training to end-users when necessary.
  • Resolve support requests and escalate when necessary.
  • Maintain and update documentation and inventories as required.
  • Identify potential changes and system improvements.
  • Perform any further duties as may be required by the company from time to time.

Responsibilities

  • A minimum of 2 years experience in a similar role.
  • General understanding of network protocols and technologies.
  • CompTIA A+ certification or equivalent.
  • Working knowledge of Active Directory and Office 365.
  • Knowledge of video conferencing an IP Telephony.
  • Ability to solving technical problems.
  • Being able to work within a team as well as working on own initiative.
  • Good command of English.

Hard Skills

  • Microsoft Office
  • Online Networking
  • Data Analytics
  • Database and Queries
  • Operating Systems
  • Windows operating system
  • Data Management
  • Systems administration
  • Network administration
  • Software development
  • Cross-functional collaboration
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Team player
  • Self-motivated
  • Responsible