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Process & Change Management

  • IT, Software development, System Engineering Jobs
  • Sales, Business Development, Business Consulting
  • Marketing and PR, Advertising and Creative Media Jobs
  • Management (incl. project, product management & human resources)

Description

· Collaborate with all stakeholders, Internal & External, to re-engineer and optimise Operational process flows and improve cross functional efficiency.
· Govern and establish SLAs, including the respective measurement, within the RS2 Group entities and any external outsourcing parties.
· Conduct effective change impact assessments, readiness assessments and stakeholder analysis.
· Integrated change management activities into a project plan.
· Collaborate with the required stakeholders to implement the Intra Company agreement requirements.
· Manage and streamline Services within the Group entities.
· Ensure that information is communicated to impacted audiences throughout the duration of the program.
· Collaborate with impacted Teams to ensure the successful execution of the end-to-end change management strategy.
· Proactively identify and implement improvements to the change management strategy & methodology.
· Define and measure success metrics and monitor change progress.
· Build executive presentations and identify risks and issues relating to change management functions.

Responsibilities

· Bachelor’s degree in Business and IT or an equivalent professional qualification.
· Minimum of 6 years experience in a Process and Change Management environment or equivalent exposure to payment solutions.
· Demonstrable management skills with a proven track record to lead and motivate multiple teams.
· Must be proficient in methods and techniques associated with planning and monitoring progress of projects.
· Must be proficient in business modeling, business process improvements techniques, change implementation and planning, data analysis, organizational design, requirements definition, stakeholder relationship management and system design.
· Must be proficient with methods and techniques for preparing statements of requirements both orally and in writing.
· Must be proficient in SQL Language.
· Should be familiar with standards associated with IT practice nationally and internationally.
· Demonstrates a strong awareness of the uses of IT within the industry of specialisation.

Hard Skills

  • Data Analytics
  • Relationship building
  • Team management
  • Team building
  • Cross-functional collaboration
  • Process improvement
  • Business planning
  • Change management
  • Best practice development
  • Business analysis
  • Deliverable management
  • Scheduling
  • Ability to use project management software
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Leadership
  • Strategic thinker
  • Skilled Collaborator
  • Organized

We offer

The selected candidate will be offered training by our internal training academy. Our team of experts will support and work with you to explore your learning potential and career goals.