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Associate
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
Description
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Contributing to our delivery on expertise requests from our clients, using our technology to identify, source and engage knowledge experts.
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Handling expert relationships and communicating with experts via email and phone.
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Researching project topics in order to understand our clients’ expertise requests, and to identify additional experts manually.
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Refining our quantitative strategy for identifying and engaging experts (e.g. finding and sharing new data sources, testing key metrics that influence expert conversion etc).
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Collaborating with our tech team to align our software development with client needs.
Responsibilities
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Ability for creative problem-solving. We’re a small and quickly expanding company, and things move fast – we come up against new situations all the time, and we’d like you to be innovative and proactive in how you get us through them.
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Quick learner. A core part of the job is receiving, understanding, and delivering on our clients’ requests. These may be in highly specialised scientific fields and expressed in technical language – you need to be able to educate yourself to the degree our clients require.
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Strong communication skills. Whether you’re speaking with experts or collaborating within our team, this will be vital.
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Tenacity and entrepreneurial mindset. In a high-growth startup like techspert.io, you’ll have opportunity after opportunity to grow our business – and your responsibility – through your efforts. We’d like to hire someone who has the drive and vision to take full advantage of every chance they’re given.
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Motivation and drive to work and thrive in a fast-paced, innovative startup.
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Bachelor’s or higher degree (scientific or research-related strongly preferred).
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Experience developing relationships with clients, or in a stakeholder or project delivery role (preferred but not essential).
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Fluency in multiple languages (nice to have but not a requirement).
Hard Skills
- Data Analytics
- Database and Queries
- Business correpondence
- Multi-line phone proficiency
- Customer relations
- Customer success
- Competitor research
- Cross-functional collaboration
Soft Skills
- Communication
- Problem-solver
- Skilled Collaborator
- Innovation
- Creative
