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Customer Representatives

Description

You will be dealing with inbound and outbound customer and financial advisor queries over the phone, via email, post and webchat. Therefore, if you have demonstrated customer service experience, and a desire to help people and learn about financial services, you will thrive in this job.
Whilst normally an office based role, there will be a requirement for you to work from home initially, in line with Government and HSE guidelines. Successful candidates will be set up with access to work from home during the Covid19 pandemic.
The ability to work on Word, Excel and Outlook is required for the role, and your communication, typing skills and grammar will need to be of a high standard to succeed.
Our opening hours are 8am to 8pm Monday to Thursday, Friday 8am to 6pm and Saturday 9am to 1pm. Evening and Saturday work are required. However, rotas are flexible. We’ll support your demands outside of work as long as you can support those of your teammates.

Responsibilities

Candidates must have completed their Leaving Cert and must have achieved a minimum of 2 hons in Higher Level subjects (or equivalent) and at least a pass in Ordinary level Maths and English.

If your Leaving Certificate was completed from June 2017 onwards, our requirement is that you must have achieved a grade of H5 in two subjects and a grade of H6 or O6 or higher in English and Maths.

Verification of original Leaving Certificate results will be sought if an offer of employment is made.

If Leaving Cert was completed pre 2011 these requirements may not apply to you.

Please note, If you have gone on to achieve a higher diploma, degree, or higher in a business related topic the minimum Leaving Certificate requirements do not apply. (Documentary evidence will be required at a later stage).

Hard Skills

Windows operating system
Business correpondence
Multi-line phone proficiency
Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Advanced language knowledge
Advanced writing skills

Soft Skills

Irish Life

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Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryIreland

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We offer

We have a state-of-the-art building and are expanding our customer service department, creating more opportunities for staff to grow, develop and achieve promotion.
We don’t just offer a job; we offer a rewarding career in Irish Life. We do that through our passion for training and development of our people. Louth Business Awards acknowledged this with their ‘Training Programme of the Year’ award.
We have a clear career structure where you can potentially gain your first promotion within 12 months and the second, within another year. Put in the work and you’ll receive the rewards.
We encourage our people to pass the various levels of QFA exams and we fully support this by providing in-house tutorials pre- exams and reward success through our generous bonus and salary increment process.
There is a really vibrant atmosphere in our customer centre. We like to build supportive teams, who help each other out. We support job rotation and see this as a way to add variety to the role and also to expand your experience and knowledge to facilitate future progression.
The popular sports and social club is an indication of how people enjoy each other’s company inside and outside of work. Friends are made for life.
You’ll also have the opportunity to participate in charity events as well as health and wellness initiatives and avail of our on-site staff gym.
At Irish Life your wellbeing is imperative. As well as a fantastic pension scheme, we offer various medical benefits, a valuable death in benefit service, full pay maternity leave in addition to paid paternal leave and annual parental leave scheme.
We provide a generous annual leave package. Further annual leave days are added once certain service milestones are reached and there is also a facility to purchase additional annual leave on top of this.
Subsidised lunches and food and drinks treats are available throughout the day.
We also operate policies around ‘dignity and respect in the workplace’, ‘speaking up’ and ‘diversity and inclusion’.

Customer Representatives

Description

You will be dealing with inbound and outbound customer and financial advisor queries over the phone, via email, post and webchat. Therefore, if you have demonstrated customer service experience, and a desire to help people and learn about financial services, you will thrive in this job.

Whilst normally an office based role, there will be a requirement for you to work from home initially, in line with Government and HSE guidelines. Successful candidates will be set up with access to work from home during the Covid19 pandemic.

The ability to work on Word, Excel and Outlook is required for the role, and your communication, typing skills and grammar will need to be of a high standard to succeed.

Our opening hours are 8am to 8pm Monday to Thursday, Friday 8am to 6pm and Saturday 9am to 1pm. Evening and Saturday work are required. However, rotas are flexible. We’ll support your demands outside of work as long as you can support those of your teammates.

Responsibilities

Candidates must have completed their Leaving Cert and must have achieved a minimum of 2 hons in Higher Level subjects (or equivalent) and at least a pass in Ordinary level Maths and English.

If your Leaving Certificate was completed from June 2017 onwards, our requirement is that you must have achieved a grade of H5 in two subjects and a grade of H6 or O6 or higher in English and Maths.

Verification of original Leaving Certificate results will be sought if an offer of employment is made.

If Leaving Cert was completed pre 2011 these requirements may not apply to you.

Please note, If you have gone on to achieve a higher diploma, degree, or higher in a business related topic the minimum Leaving Certificate requirements do not apply. (Documentary evidence will be required at a later stage).

Hard Skills

Soft Skills

We offer

We have a state-of-the-art building and are expanding our customer service department, creating more opportunities for staff to grow, develop and achieve promotion.

We don’t just offer a job; we offer a rewarding career in Irish Life. We do that through our passion for training and development of our people. Louth Business Awards acknowledged this with their ‘Training Programme of the Year’ award.

We have a clear career structure where you can potentially gain your first promotion within 12 months and the second, within another year. Put in the work and you’ll receive the rewards.

We encourage our people to pass the various levels of QFA exams and we fully support this by providing in-house tutorials pre- exams and reward success through our generous bonus and salary increment process.

There is a really vibrant atmosphere in our customer centre. We like to build supportive teams, who help each other out. We support job rotation and see this as a way to add variety to the role and also to expand your experience and knowledge to facilitate future progression.

The popular sports and social club is an indication of how people enjoy each other’s company inside and outside of work. Friends are made for life.

You’ll also have the opportunity to participate in charity events as well as health and wellness initiatives and avail of our on-site staff gym.

At Irish Life your wellbeing is imperative. As well as a fantastic pension scheme, we offer various medical benefits, a valuable death in benefit service, full pay maternity leave in addition to paid paternal leave and annual parental leave scheme.

We provide a generous annual leave package. Further annual leave days are added once certain service milestones are reached and there is also a facility to purchase additional annual leave on top of this.

Subsidised lunches and food and drinks treats are available throughout the day.

We also operate policies around ‘dignity and respect in the workplace’, ‘speaking up’ and ‘diversity and inclusion’.