Description

Manage end to end life cycle for GEO workers/clients post onboard.
Maintain all relevant worker documentation through the life cycle of employment.
Monitor and maintain benefits during life cycle of employment for each worker.
Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation.
Ensure relevant extensions are proactively produced for fixed term contracts where required.
Annual creation and approval of payroll calendars as required.
Maintaining master payroll input and data on a daily basis, Ensuring payment accuracy and requested/received in a timely manner for payroll.
Working with clients to obtain/relay expert in-country requirements during workers life cycle.
Point of contact for workers queries.
Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.
Day to day HR related service to client, advise on compliant HR related queries.
Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.
Work with Payments Team to ensure any relevant deposits are returned upon worker/client terminations along with any relevant notice periods being met for both worker and client and relevant charges are made.
Update and maintain in-house systems and files to ensure all details are current and correct.
Assist Payments team in chasing client late payments.

Responsibilities

HR administration and customer service experience is desirable.
Experience of client management.
Excellent written and oral communication skills.
Good maths aptitude.
Good attention to detail.
Organization skills.
Good Geographical knowledge.

Hard Skills

Document management
Customer relations
Client management
Payroll
Cross-functional collaboration
Benefits administration
Corporate culture
Compensation plans
Organizational structures
Team structures
Contract management
Advanced language knowledge
Advanced writing skills

Soft Skills

Safeguard Global

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Main info
Language English
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryMoldova

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We offer

Internal referral bonus beginning with 500 USD.
Opportunities for certification and Trainings (Safeguard University, Percipio).
International environment.
Multicultural Diversity.
Fun: Games, tennis table, gym, online (off-line) team-buildings company wide and also for each Team.
Caring: Give some time to your community, 2 paid days for charity, and other days off paid by company for specific reasons.
Passion/Talent: Safeguard Global has dedicated employees with a huge professional background and ready to share all that knowledge with you!!!
Integrity: We are an equal opportunity employer.

Customer Service Specialist

Description

Manage end to end life cycle for GEO workers/clients post onboard.

Maintain all relevant worker documentation through the life cycle of employment.

Monitor and maintain benefits during life cycle of employment for each worker.

Ensure background checks are completed as requested if not finalised prior to first payroll through Implementation.

Ensure relevant extensions are proactively produced for fixed term contracts where required.

Annual creation and approval of payroll calendars as required.

Maintaining master payroll input and data on a daily basis, Ensuring payment accuracy and requested/received in a timely manner for payroll.

Working with clients to obtain/relay expert in-country requirements during workers life cycle.

Point of contact for workers queries.

Work through compliant offboards for all workers whether on Indefinite or Fixed Term Contracts, this could be voluntary terminations or involuntary.

Day to day HR related service to client, advise on compliant HR related queries.

Manage any changes in employment contracts, changes after initial onboard such as salary changes or benefits provided.

Work with Payments Team to ensure any relevant deposits are returned upon worker/client terminations along with any relevant notice periods being met for both worker and client and relevant charges are made.

Update and maintain in-house systems and files to ensure all details are current and correct.

Assist Payments team in chasing client late payments.

Responsibilities

HR administration and customer service experience is desirable.

Experience of client management.

Excellent written and oral communication skills.

Good maths aptitude.

Good attention to detail.

Organization skills.

Good Geographical knowledge.

Hard Skills

Soft Skills

We offer

Internal referral bonus beginning with 500 USD.

Opportunities for certification and Trainings (Safeguard University, Percipio).

International environment.

Multicultural Diversity.

Fun: Games, tennis table, gym, online (off-line) team-buildings company wide and also for each Team.

Caring: Give some time to your community, 2 paid days for charity, and other days off paid by company for specific reasons.

Passion/Talent: Safeguard Global has dedicated employees with a huge professional background and ready to share all that knowledge with you!!!

Integrity: We are an equal opportunity employer.