Description

Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
Utilize selling skills to make effective recommendations to our customers
Resolve customer issues while utilizing negotiation skills
Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
Enter information into the company database
Interpret company policy and procedures in servicing customers

Responsibilities

Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
Must have professional phone presentation and communication skills
Must pass background check
Basic typing/computer experience with excellent navigational skills
Ability to perform basic mathematical computations
Ability to handle high contact volume while maintaining superior customer relations and service
Previous call center experience is a plus
Regular and reliable attendance is essential
Personal Desktop or Laptop computer
Two Screens or Large Format Screen
Wired USB Headset with Microphone
Wired Internet/Ethernet Connection
Dedicated workspace free from distractions
Must be able to fluently speak, read, and write in English and Spanish!

Hard Skills

Windows operating system
Typing and typing speed
Data entry
Multi-line phone proficiency
Customer relations
Relationship building
Customer success
Advanced language knowledge
Advanced writing skills

Soft Skills

Victoria's Secret

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Main info
Language English, Spanish
Experience level Entry Level
Job type Full Time
Salary 15$ / Per Hour
CountryUnited States of America

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We offer

The base rate of pay ranges from $13-$15 per hour.
10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday
10% per hour bilingual shift differential
Up to 40% discount at Victoria's Secret and Bath & Body Works
Work from home
8 hours of holiday pay upon hire
Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.
During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day)
Candidates must reside within Ohio, Kentucky, Indiana, Georgia, Texas or Tennessee.
Remote work allowed.

Virtual Bilingual Customer Service Representative

Description

Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.

Utilize selling skills to make effective recommendations to our customers

Resolve customer issues while utilizing negotiation skills

Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns

Enter information into the company database

Interpret company policy and procedures in servicing customers

Responsibilities

Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures

Must have professional phone presentation and communication skills

Must pass background check

Basic typing/computer experience with excellent navigational skills

Ability to perform basic mathematical computations

Ability to handle high contact volume while maintaining superior customer relations and service

Previous call center experience is a plus

Regular and reliable attendance is essential

Personal Desktop or Laptop computer

Two Screens or Large Format Screen

Wired USB Headset with Microphone

Wired Internet/Ethernet Connection

Dedicated workspace free from distractions

Must be able to fluently speak, read, and write in English and Spanish!

Hard Skills

Soft Skills

We offer

The base rate of pay ranges from $13-$15 per hour.

10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday

10% per hour bilingual shift differential

Up to 40% discount at Victoria's Secret and Bath & Body Works

Work from home

8 hours of holiday pay upon hire

Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.

During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day)

Candidates must reside within Ohio, Kentucky, Indiana, Georgia, Texas or Tennessee.

Remote work allowed.