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Customer Success Manager

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs
  • Marketing and PR, Advertising and Creative Media Jobs

Description

  • You WON’T be cold-calling.
  • Empathize with every aspect of the customer experience, putting the customers’ needs first and representing their needs internally.
  • Guide and coach customers on how to leverage 24Slides as a productivity tool within their organization.
  • Coach customers to be product experts and help train their teams on 24Slides processes so they can become ambassadors for 24Slides.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty for long-term growth.
  • Identify common customer challenges and actively suggest focused solutions. You are a voice for our customers and will influence new product development.
  • Partner with our dedicated design teams and project managers and help them improve the service they provide our corporate customers.
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
  • Ensure successful onboarding of new customers, identify threats to account retention, and nurture account advocacy.
  • Help drive customer references and case studies alongside Marketing. 

Responsibilities

For this role, it is expected that you have experience either doing sales or from another customer success role.
Our only other requirement is that you are passionate about learning, humble enough to admit and learn from mistakes, brave enough to ask stupid questions, and willing to bring your full self to our team to make all of us better.

Hard Skills

  • Product development
  • Account management
  • Opportunity analysis
  • Relationship building
  • Marketing research
  • Customer success
  • Client management
  • Competitor research
  • Cross-functional collaboration

Soft Skills

  • Communication
  • Problem-solver
  • Team player
  • Work well under pressure
  • Enthusiastic
24Slides
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryDenmark
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We offer

You’ll be working in our Copenhagen office, located in Nordhavn as part of a tightly-knit team of 12. We’ve recently moved into our new office which we have renovated into an awesome space where we can work and chill. The cool waters of Nordhavn are a few minutes away for a lunchtime summer swim (or you can join the real Vikings in our office for their daily winter dip). 
We keep a startup-like mindset and atmosphere with a strong emphasis on a positive work-life balance. This includes flexibility in working hours, healthy lunches, monthly enrichment sessions where we all go and try something new (think wakeboarding, rock climbing, clay shooting, etc).
Our culture is based on mutual respect, a flat hierarchy, and full transparency across the business. We value each individual’s opinion and there’s also a strong focus on personal growth. We’re always happy to invest in your education so you can grow with the company.