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Technical Services Specialist

  • IT, Software development, System Engineering Jobs

Description

  • Act as Expert and making sure all End users tickets to be resolved with Technology Service Desk.
  • Various remote access solutions like VPN, Citrix Director, etc.
  • Swift troubleshoot experience with WIFI, printing, network issues, shared drives /mailboxes
  • Root cause analysis, attend weekly global call with L2 / L3 and Engineering
  • Liaise with Product Owner or Engineering
  • Confident communicator that can explain technology to non-technical audience by understanding client needs and translating this into products and services
  • Strong team player with service-oriented attitude and customer focus
  • Demonstrates analytical, problem solving and documentation skills

Responsibilities

  • 5+ years of End User support experience, preferably in a large organization
  • Proficient in English language (Verbal/Written).
  • Required to work in shifts
  • Provide workstation support (Thin Clients, Microsoft Surface Pro, Bring Your Own Device as well as Mobile Devices)
  • Define workarounds for known errors and initiate process improvements
  • Contribute expertise to the Management of existing and new IT products as well as services
  • Hands on experience on application level troubleshooting
  • Profound experience in MS Office 2010 application suite (MS Project, PowerPoint, Access, Excel 64 bit, Word, OneNote, Outlook), Office 365, Splunk, Citrix and Skype for Business
  • Hands on experience in troubleshooting Password, Windows 10, MS Outlook,O365, Skype and mobility products for end user applications
  • Swift troubleshoot experience with WIFI, printing, network issues, shared drives and mailboxes
  • Ticketing tool – GSNOW or any other
  • ITIL Foundation, CCA-V, CCP-V , MD-100 certifications.
  • Good to know other regional languages (Italian and French) verbal/written.

Hard Skills

  • Microsoft Office
  • Data Analytics
  • Outlook Express
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Cross-functional collaboration
  • Process improvement
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Problem-solver
  • Team player
  • Strategic thinker
  • Flexible
  • Hands-on
Infinity Quest
  • Main info
  • Language English, Italian, French
  • Experience level Mid Level
  • Job type Full Time
  • Salary negotiable
  • CountrySwitzerland
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