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Account Manager, SLED West
- IT, Software development, System Engineering Jobs
- Sales, Business Development, Business Consulting
- Management (incl. project, product management & human resources)
Description
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Expands sales within existing and/or new accounts while building relationships with key decision-makers.
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Develops and executes a strategic and comprehensive business plan for each account, including identifying core customer requirements and mapping the benefits of Informatica’s solutions to customer business requirements.
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Timely documentation within CRM / Marketing software of customer contact and activity data is required of this role (e.g. names, titles, contact information, opportunity value, product information, sales stages, probability, business pain, firm-future commitments, etc.).
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Accountable for accurate forecasting, regular quarterly revenue delivery, and the implementation of agreed account and business plans.
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Collaborates with Marketing to develop an effective plan for the accounts, to include events, seminars, and roadmap sessions.
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Promotes Informatica’s products, maximize brand recognition and mindshare at all levels, and publicizes success stories.
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Provides customer feedback to internal stakeholders for product, systems, and process improvements.
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At this level, incumbents will have expert-level knowledge of selling the company’s products and services.
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Assigned accounts are larger and of the most complex nature, where assigned quota is typically higher than lesser-scoped portfolio sales role levels. (Size of quota may be relative to complexity and nature of account set.)
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Incumbents routinely sell-to and interact with executive-level customer decision-makers, including up to CXO levels.
Responsibilities
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Holds expert-level experience and uses professional concepts and company objectives to resolve complex issues creatively and effectively.
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Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
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Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
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Complete, “big-picture” understanding of the business and technical contexts of key accounts.
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Driven, self-starter who exudes leadership on account set and compels others to get on board.
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Fully adept at consultative effectiveness and establishing trust with internal and external customers.
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Fully functional knowledge of hybrid deployment of software solutions, Data Warehousing, Database, and/or Business Intelligence software concepts and products.
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BA/BS or equivalent educational background is preferred.
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8+ years of relevant professional experience
Hard Skills
- Customer relationship manager (CRM)
- Database and Queries
- Product development
- Account management
- Opportunity analysis
- Relationship building
- Customer success
- Cross-functional collaboration
- Business planning
- Product roadmapping
- Business analysis
- Accountability
Soft Skills
- Communication
- Leadership
- Self-motivated
- Hands-on
- Driven
