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Branch Manager
- Sales, Business Development, Business Consulting
- Banking, Finance, Insurance, Accounting and Trade jobs
Description
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Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank.
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Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
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Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
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Insure that staff members provide continuous quality service to clients.
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R epresent the bank in the community through involvement in various civic and charitable activities.
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Assure compliance with the bank’s policies and procedures.
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Maintain non-discriminatory practices in business.
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Perform miscellaneous duties as assigned.
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Sales and Service Responsibilities
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Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
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Assess sales results of the branch.
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Work with marketing dept. to develop sales programs and/or campaigns.
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Hold weekly sales/service meetings for briefings and debriefings.
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Motivate staff to solicit sales and give commendable service.
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Supervise training of staff on product knowledge, sales and service techniques.
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Provide clients with appropriate bank products and services to meet the clients’ needs.
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Build/enhance business relationship with clients.
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Lending Responsibilities
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Make business development calls to solicit loans.
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Maintain, promote, enhance business relationship with clients.
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Administration Responsibilities
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Set annual budget and business goal for the branch.
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Monitor monthly income and control expense of the branch.
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Ensure a satisfactory branch overall audit.
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Monitor performance of the staff that are under the manager’s direct supervision.
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Coach and counsel them when needed. Ensure proper guidance is given to those who indirectly report to branch management.
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Arrange for appropriate training and cross training of staffs when needed.
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Address and resolve human resource issues when needed.
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Understand personnel policies and procedures and treat staffs fairly.
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Operations Responsibilities
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Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines
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Ensure a satisfactory branch audit is met.
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Authorities
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Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
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Sign official checks and other documents.
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Provide signature guaranty.
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Have authority to directly resolve errors and clients complaints.
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Hire and fire staff with the concurrence of senior management and Human Resources department personnel.
Responsibilities
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College degree in business or finance preferred.
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At least 3-5 years banking experience to include 2 years branch management in a commercial bank preferred.
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Good knowledge of commercial lending products.
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Thorough knowledge of federal/state and IRS regulations.
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Leadership qualities: ability to plan, organize, motivate, supervise, and delegate.
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Ability to create a team environment.
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Accountable; ability to make decisions and assume responsibility for those decisions.
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Strong sales and sales management ability.
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Ability to exercise sound judgment.
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Excellent interpersonal and verbal/written communication skills.
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Interpersonal skills necessary to conduct business development calls.
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Bilingual Mandarin or Cantonese preferred.
Hard Skills
- Scheduling and business planning
- Team management
- Team building
- Team restructuring
- Resource allocation
- Scheduling
- Accountability
Soft Skills
- Communication
- Leadership
