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HR Customer Service Specialist
- IT, Software development, System Engineering Jobs
- Banking, Finance, Insurance, Accounting and Trade jobs
- Management (incl. project, product management & human resources)
Description
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Professionally, accurately and promptly respond to queries via phone and/or in writing regarding HR policy and procedures, benefits, employee records, compensation, employee relations, talent management, recruiting, compensation, HRIS and payroll.
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Demonstrate concern and empathy in all customer interactions, while maintaining a positive and professional demeanor at all times, even under pressure.
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Clearly and concisely document every interaction with a customer.
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Acquire and maintain an understanding of processes, procedures and systems used for contact center support.
Responsibilities
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Candidate must have excellent customer service
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Must be comfortable with a heavy call volume
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Able to clearly articulate background
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Passion for HR
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Nice to have: Bilingual-English/Spanish
Hard Skills
- Multi-line phone proficiency
- Customer relations
Soft Skills
- Communication
- Strong work ethic
- Work well under pressure
