Go Back

Implementation Tech - customer service experience - On-site position

  • IT, Software development, System Engineering Jobs
  • Banking, Finance, Insurance, Accounting and Trade jobs
  • Management (incl. project, product management & human resources)

Description

  • Obtain pertinent information about contacts and authorized users.
  • Follow the pre-defined Onboarding process; meeting SLAs and ensuring the Customers’ expectations are managed at the start of the Onboarding process
  • Be able to quickly identify and react to out-of-procedure information
  • Meet or exceed productivity metrics while enhancing the customer experience
  • Average call length is 1 hour
  • Calls are with new customers that are in the onboarding process of the new product
  • These are scheduled implementation calls that consist of training on specific features, shadowing, hand holding, network verification (ensuring it can handle VoIP)
  • Some administrative work is involved – building the account’ setting up phone tree, call flow, voicemail, etc.

Responsibilities

  • Customer service call center experience.
  • Technical support / Help Desk is a plus!
  • Ability to listen, analyze, troubleshoot and to resolve common customer inquiries
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills
  • Basic computer operating skills (typing, using applications, copy-paste, etc.)
  • Microsoft Word and Excel
  • Must pass a background check

Hard Skills

  • Microsoft Office
  • Data Analytics
  • Word processing
  • Database and Queries
  • Operating Systems
  • Typing and typing speed
  • Multi-line phone proficiency
  • Customer relations
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Customer success
  • Cold Calling
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Time management
  • Organized
RemX
  • Main info
  • Language English, Spanish, French
  • Experience level Entry Level
  • Job type Full Time
  • Salary 18$ / Per Hour
  • CountryUnited States of America
Save Apply
This job is no longer active. We no longer receive applications for it. In order to be up to date with active jobs please subscribe to email alerts in your personal account.In case you are not registered, please sign up

We offer

  • Temp to hire (90 days)
  • Pay Rate: $17/hour ($18/hour bilingual Spanish or French)
  • Growth plan (6) months with a pay rate of $19/hour and (9) months with a pay rate of $21/hour
  • Growth plan to supervisor level
  • Onsite Training Schedule: 8am to 5pm, Monday through Friday
  • Post- Training Schedules: Can pick starting time between 6:30am and 8:30am, Monday through Friday.