Go Back
Bilingual French Product Support Technician
- Telecommunication, Call Centre, Customer Service Jobs
- IT, Software development, System Engineering Jobs
Description
-
Turn customers into “Raving Fans” using your exemplary customer service
-
Provide software and hardware support via phone and email and chat
-
Troubleshoot wireless networks, printers and payment devices
-
Collaborate with internal teams to resolve customer issues
-
Deliver customer feedback to our Product and Development teams
-
Proactively find ways to enhance the customer experience
-
Exceed departmental SLA’s and quarterly personal goals
Responsibilities
-
Fluent in French and English required
-
Available to work on weekends, after hours, and overnight in a 24/7 environment
-
University/College degree in a relevant field
-
Experience with Apple/iOS
-
Self-starter with a sense of urgency, proven results, and solution-oriented. You must be flexible/adaptable and have a knack for thinking on your feet
-
You easily build rapport with both internal teams and external clients
Hard Skills
- Multi-line phone proficiency
- Relationship building
- Customer success
- Client management
- Cross-functional collaboration
- Advanced language knowledge
Soft Skills
- Communication
- Problem-solver
- Team player
- Flexible
