Description

Develop long-term partnerships with designated customers to ensure they become and remain successful throughout the sales process, including successful onboarding of new clients.
Building a solid pipeline of opportunities with a mix of near-term and longer-term close dates
Growing house accounts that have been assigned to you with great growth potential
Developing and nurturing relationships across assigned accounts and prospects
Identify product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.
Managing all aspects of the sales cycle from demand creation through close
Ongoing responsibility to manage inbound leads or assigned new opportunities through close
Documentation of all client communications in our Client Relationship Management (CRM) system Hubspot, including assigning tasks and taking action on assigned tasks.
Maintaining a high level of client satisfaction by advising on product/service best practices, providing product adoption and release guidance while serving as a liaison between the customers and Alexa’s internal operations and external sales team.
Be the “voice of the customer” and communicate feedback to internal stakeholders
Keep track of sales performance metrics through the use of Client Relationship Management (CRM) tools and other systems.

Responsibilities

College diploma, university degree or equivalent
Bilingual (English/French or English/Spanish) an asset
3+ years of experience in Client Service, Account Management, Business Development or another client-facing role
Technical, communications or SaaS industry experience
Experience dealing with middle managers and senior managers
Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail, G-drive)
Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)
Very strong work ethics and interpersonal skills essential to develop trusted relationships.
Ability to excel in a growing, dynamic, fast paced environment
Able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.
Organized, analytical, and methodical with strong attention to detail.
Process-driven to ensure that sales cycle is optimized and opportunity pipeline is maximized
Excellent presentation and written communication skills

Hard Skills

Microsoft Office
G-Suite
Customer relationship manager (CRM)
Word processing
Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Account management
Relationship building
Customer success
Client management
Sales pipelining
Advanced language knowledge
Advanced writing skills

Soft Skills

Alexa Translations

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Main info
Language English, Spanish, French
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryCanada

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We offer

Alexa Translations is a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto or Montreal locations and tools that will allow you to work from home when required (laptop, phone, G-suite).
Compensation: TBD (commission based structure)

Specialist, Client Success

Description

Develop long-term partnerships with designated customers to ensure they become and remain successful throughout the sales process, including successful onboarding of new clients.

Building a solid pipeline of opportunities with a mix of near-term and longer-term close dates

Growing house accounts that have been assigned to you with great growth potential

Developing and nurturing relationships across assigned accounts and prospects

Identify product expansion, up-sell and cross-sell opportunities within existing accounts assigned to you.

Managing all aspects of the sales cycle from demand creation through close

Ongoing responsibility to manage inbound leads or assigned new opportunities through close

Documentation of all client communications in our Client Relationship Management (CRM) system Hubspot, including assigning tasks and taking action on assigned tasks.

Maintaining a high level of client satisfaction by advising on product/service best practices, providing product adoption and release guidance while serving as a liaison between the customers and Alexa’s internal operations and external sales team.

Be the “voice of the customer” and communicate feedback to internal stakeholders

Keep track of sales performance metrics through the use of Client Relationship Management (CRM) tools and other systems.

Responsibilities

College diploma, university degree or equivalent

Bilingual (English/French or English/Spanish) an asset

3+ years of experience in Client Service, Account Management, Business Development or another client-facing role

Technical, communications or SaaS industry experience

Experience dealing with middle managers and senior managers

Proficient in Microsoft Suite (Word, Excel, Powerpoint) and Google Suite (Gmail, G-drive)

Working knowledge and proficiency using CRM software (Salesforce, Hubspot, etc.)

Very strong work ethics and interpersonal skills essential to develop trusted relationships.

Ability to excel in a growing, dynamic, fast paced environment

Able to work on multiple projects simultaneously, meeting tight deadlines, managing changing priorities, and working under pressure.

Organized, analytical, and methodical with strong attention to detail.

Process-driven to ensure that sales cycle is optimized and opportunity pipeline is maximized

Excellent presentation and written communication skills

Hard Skills

Soft Skills

We offer

Alexa Translations is a rapidly growing, highly entrepreneurial translation services company. The successful candidate will have access to an office at our current Toronto or Montreal locations and tools that will allow you to work from home when required (laptop, phone, G-suite).

Compensation: TBD (commission based structure)