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Project Manager
- IT, Software development, System Engineering Jobs
Description
- The role includes but is not limited to the following duties and responsibilities:
- Delivery to project objectives within project scope, timeline and budget
- Develop and execute delivery and quality management plans to support a project end-to-end
- Coordinate technical activities and aspects of the projects
- Provide regular project status reporting and in-depth analysis when required
- Build strong client relationships to increase client satisfaction and revenue opportunities
- Drive continuous project improvements and efficiencies
- Coordinate between project team members in a matrix environment
- Communicate, with all stakeholders, in a timely, clear, and concise manner across multiple time zones
- Manage risks and issues and undertake recovery actions as necessary
- Prepare and implement project plans, prepare reports and project-related materials
- Solicit and use input and feedback from client, Appen managers and ICs to help drive efficiencies and improve quality plans
- Participate in the training and mentoring of new and existing Appen staff
- Participate in program improvements, initiatives, and committee work as assigned
- Actively participate in WBR, MBR & some QBR meetings to establish and grow client relationships
Responsibilities
- BS or BA degree from an accredited university or equivalent work experience preferred
- 2 to 5 years of project management experience in a a technology-oriented or services organization
- Client facing or relationship management experience
- Proficient in English – excellent oral and written communication skills
- Advanced Excel skills
- Degree in linguistics, computational linguistics or language studies or solid understanding of linguistic concepts and terminology
- Exposure to speech technology, market research, or a machine-learning related field
- Experience working with crowdsourcing platforms involving complex demographic requirements a bonus
- Bi-lingual in a second language and familiarity with a range of Natural Language Processing technologies are a bonus
Hard Skills
- Customer relations
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Relationship building
- Marketing research
- Client management
- Team management
- Cross-functional collaboration
- Budgeting
- Process improvement
- Business planning
- Risk assessments
- Business analysis
- Timelines
- Deliverable management
- Accountability
- Executive updates
- Advanced language knowledge
- Advanced writing skills
Soft Skills
- Communication
- Strong work ethic
- Self-motivated
- Conflict resolution
- Enthusiastic
