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Customer Support
- IT, Software development, System Engineering Jobs
Description
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Respond to customer queries in a timely and accurate way via chat
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Identify customer needs and help customers use specific features
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Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
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Share feature requests and effective workarounds with team members
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Follow up with customers to ensure their technical issues are resolved
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Gather customer feedback and share with our Product, Sales and Marketing teams
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Develop and maintain high quality, up-to-date and searchable Knowledge Base
Responsibilities
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Bachelor degree / Bac+3
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Excellent communication and writing skills in English (bonus points if you can write or proofread Dutch and/or German)
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Ability to explain complex concepts with simple words
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Excellent communication and problem-solving skills
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Multi-tasking abilities
Recruitment process:
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Quick call of 15 minutes
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Video call with Millie, our Support Lead (1 hour)
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Video call with HR, CEO and PM
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A quick answer!
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Hard Skills
- Customer relationship manager (CRM)
- Database and Queries
- Customer relations
- Account management
- Opportunity analysis
- Customer success
- Client management
- Cross-functional collaboration
- Best practice development
- Advanced writing skills
- Business Process Understanding
Soft Skills
- Communication
- Listening
- Team player
- Multitasker
- Energetic
We offer
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A stimulating environment with incredible people who are great at what they do, kind and fun to work with
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A pleasant work environment in Montpellier or Paris
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A strong coaching and training culture
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A lot of autonomy and freedom in your day-to-day work