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Customer Support

  • IT, Software development, System Engineering Jobs

Description

  • Respond to customer queries in a timely and accurate way via chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Share feature requests and effective workarounds with team members
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Develop and maintain high quality, up-to-date and searchable Knowledge Base

Responsibilities

  • Bachelor degree / Bac+3
  • Excellent communication and writing skills in English (bonus points if you can write or proofread Dutch and/or German)
  • Ability to explain complex concepts with simple words
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
    Recruitment process:
    • Quick call of 15 minutes
    • Video call with Millie, our Support Lead (1 hour)
    • Video call with HR, CEO and PM
    • A quick answer!

Hard Skills

  • Customer relationship manager (CRM)
  • Database and Queries
  • Customer relations
  • Account management
  • Opportunity analysis
  • Customer success
  • Client management
  • Cross-functional collaboration
  • Best practice development
  • Advanced writing skills
  • Business Process Understanding

Soft Skills

  • Communication
  • Listening
  • Team player
  • Multitasker
  • Energetic

We offer

  • A stimulating environment with incredible people who are great at what they do, kind and fun to work with
  • A pleasant work environment in Montpellier or Paris
  • A strong coaching and training culture
  • A lot of autonomy and freedom in your day-to-day work