• Work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations

• Configure the product suite by analyzing key words, phrases and emotions associated with

the KPIs

• Utilize tools to create tasks, activities and milestones for new and ongoing initiatives

• Create and manage status plans

• Collaborate with internal and external stakeholder to interview, research, analyze and derive business functional and technical requirements

• Independently carry out meetings/discussions with customers and interpret/document solution

requirements

• Foster a positive work environment that allows us to flourish

• Requires superb analytical skills, methodical thinking and ability to define problems and frame

solutions

• Experience in driving business requirements workshops, knowledge gathering interviews and

preparing Requirement Documents, Specification Documents, Data Flows, Customer Life-cycle Flows and Process Flows

• Experience working directly with internal or external clients in Business Operations or Analytics Service Delivery. Knowledge of multiple business verticals or domains a plus

• Experience in Data Analysis, Business Analytics, Business Intelligence Tools and Methodologies

• Very strong Excel and PowerPoint skills is a must

• Excellent communications, presentation (verbal and written) and influencing skills

• Super strong team player that works and plays well with others

• Willingness to travel to company and customer locations within the North America and internationally as the need arises

• Fluent in Spanish or Japanese