Description

Leading a User Experience Workshop.
Requirement Gathering, analyzing, document, and managing business and user requirements (both functional and non-functional) to effectively recommend and functionally design technology solutions that best address the requirements.
Implement dynamic and responsive Service Portal and end-user interfaces on the ServiceNow Platform.
Help refines the Concurrency standard for Service Portal implementations.
Conduct workshops with clients
Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).
Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications.
Translate high-level business requirements into functional specifications for input into application activities.
Interact with subject matter experts, application development, implementation support, and production support staff to define functional specifications that meet users requirements and are technically appropriate
Participate in the investigation and resolution of complex and unusual problems.
Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity.
Communicate with the Project Managers and assists in the management of client expectations.
Create and maintain BSA deliverables as mandated in our development lifecycle.
Provide support for the creation and maintenance of project documentation as per the development life cycle.
Assist in analysis and reporting of testing defects when requested.
Provide implementation and post-implementation support.
Provide consulting to technical, sales, service line, and operational staff as required.
Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required.
Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components.
Provide input for post-implementation review document and implement corrective procedures.

Responsibilities

B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
Minimum 3 years of working experience as a Business Systems Analyst or equivalent
3 years experience with ServiceNow
Knowledge of JavaScript, Angular, Web Services (REST/SOAP)
ServiceNow Certified System Administrator (preferred)
ITIL Foundation Certification (preferred)

Hard Skills

Coding and Programming (Python, C#, Java, PHP, etc
Data Analytics
Operating Systems
Software development
Best practice development
Agile methodology
Business analysis
Business Process Understanding

Soft Skills

Alcor Solutions

View profile

Main info
Language English
Experience level Mid Level
Job type Full Time
Salary negotiable
CountryUnited States of America

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We offer

This is an exceptional opportunity to join a fast-growing, successful, and innovative company. Alcor enables you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness, and collaboration.

ServiceNow ITSM BSA (Remote position with up to 25% travel)

Description

Leading a User Experience Workshop.

Requirement Gathering, analyzing, document, and managing business and user requirements (both functional and non-functional) to effectively recommend and functionally design technology solutions that best address the requirements.

Implement dynamic and responsive Service Portal and end-user interfaces on the ServiceNow Platform.

Help refines the Concurrency standard for Service Portal implementations.

Conduct workshops with clients

Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements).

Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications.

Translate high-level business requirements into functional specifications for input into application activities.

Interact with subject matter experts, application development, implementation support, and production support staff to define functional specifications that meet users requirements and are technically appropriate

Participate in the investigation and resolution of complex and unusual problems.

Recommend changes to established methods, suggests alternative solutions and new methods, to improve quality and increase productivity.

Communicate with the Project Managers and assists in the management of client expectations.

Create and maintain BSA deliverables as mandated in our development lifecycle.

Provide support for the creation and maintenance of project documentation as per the development life cycle.

Assist in analysis and reporting of testing defects when requested.

Provide implementation and post-implementation support.

Provide consulting to technical, sales, service line, and operational staff as required.

Assist in the preparation of client presentations concerning project scope, timeline, activities, issues, and progress as required.

Estimate timelines for the requirements phase of the project and ensure that the requirements are scheduled in manageable components.

Provide input for post-implementation review document and implement corrective procedures.

Responsibilities

B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record

Minimum 3 years of working experience as a Business Systems Analyst or equivalent

3 years experience with ServiceNow

Knowledge of JavaScript, Angular, Web Services (REST/SOAP)

ServiceNow Certified System Administrator (preferred)

ITIL Foundation Certification (preferred)

Hard Skills

Soft Skills

We offer

This is an exceptional opportunity to join a fast-growing, successful, and innovative company. Alcor enables you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness, and collaboration.