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Support Engineer

  • IT, Software development, System Engineering Jobs
  • Marketing and PR, Advertising and Creative Media Jobs

Description

We are looking to hire a Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web technology, have experience working with and troubleshooting JSON and REST APIs, be a fast learner and not afraid of complexity. 

They will ensure various Enterprise clients are supported effectively by focusing on:

1) prevention of technical issues through building QA tests + enhancing error responses and external documentation to help developers resolve their problems themselves,

2) improving internal processes such as monitoring and alarming to catch important issues quickly, investigating issues to the root cause, and creating helpful internal troubleshooting documentation and

3) collaborating across client-facing and technical teams to ensure changes to APIs are smooth for both internal and external stakeholders, as well as globally within the wider support team. 

Responsibilities

  • Bachelor’s Degree from a four-year university or relevant substitute experience
  • 4 – 6 years relevant work experience in Technical and/or Application Support with strong knowledge of API monitoring and troubleshooting
  • Deep curiosity for understanding how things work, especially as it applies to technology and its underlying framework
  • Exceptional troubleshooting, analytical, and problem-solving skills
  • Ability to prioritize effectively and collaborate cross-functionally in a fast-paced, complex, and growing environment
  • Mid-level to advanced experience with databases, SQL, API’s – Able to create queries to retrieve records, an understanding of the underlying data structures, an ability to interact with and troubleshoot JSON and REST APIs
  • Work well in a team, including leading knowledge sharing and training sessions to help junior team members improve
  • Experience handling complex datasets, identifying trends within the data, and performing comparisons between multiple data sources
  • Experience with Programming languages (HTML, Python, Java, JavaScript) is a plus
  • Knowledge of advertising technology industry is a plus
  • Multi-lingual a plus 

Hard Skills

  • Coding and Programming (Python, C#, Java, PHP, etc
  • Online Networking
  • Data Analytics
  • Database and Queries
  • Operating systems
  • Quality assurance
  • Software development

Soft Skills

  • Adaptability
  • Problem-solver
  • Team player
  • Skilled Collaborator
  • Work well under pressure
The Trade Desk
  • Main info
  • Language English
  • Experience level Entry Level
  • Job type Full Time
  • Salary negotiable
  • CountryAustralia
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We offer

The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.