Description

Book available freight in a cost-effective manner
Source and negotiate with carrier base to move available loads (Truckload, Flatbed, and Intermodal)
Schedule pick-up and delivery appointment times
Communicate effectively with carriers and build carrier relationships
Build strong liaison relationships with C.A.T. Global customer base:
Maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures
Communicate customer problems, needs, leads and inquiries to the sales force
Quote customers on new lanes when requested
Recommend process improvements and implement once approved
Maintain and update accurate information in company’s operating systems
When possible, pre-plan the use of carriers and equipment for efficiency
Assist in P.O.D. retrieval
Understand and support the goals, policies and procedures of C.A.T. Global
Maintain confidentiality of company information

Responsibilities

Experience at a non-asset-based transportation logistics company preferred
3 years’ experience in freight brokerage
Exceptional customer service focus and skills
High-energy, positive attitude
Organizational and scheduling skills
High school diploma or GED required; four-year degree preferred
Basic knowledge of MS Word and Excel
Must be bilingual (written and oral)
Must be willing to work long hours
Ability to learn Mercury Gate TMS software

Hard Skills

Microsoft Office
Data Analytics
Operating Systems
Data entry
Customer relations
Advanced Excel Skills (queries, pivot tables, formulas, macros)
Relationship building
Client management
Scheduling
Advanced language knowledge

Soft Skills

CAT

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Main info
Language French Canadian, English, French
Experience level Mid Level
Job type Full Time
Salary negotiable
CountryCanada

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We offer

Dynamic work environment marked by respect, authenticity, and commitment
A competitive salary
Group insurance plan and deferred profit-sharing plan (DPSP)

Operations Coordinator

Description

Book available freight in a cost-effective manner

Source and negotiate with carrier base to move available loads (Truckload, Flatbed, and Intermodal)

Schedule pick-up and delivery appointment times

Communicate effectively with carriers and build carrier relationships

Build strong liaison relationships with C.A.T. Global customer base:

Maintain reliable communications with customers regarding changes in pick-up and delivery schedules and potential service failures

Communicate customer problems, needs, leads and inquiries to the sales force

Quote customers on new lanes when requested

Recommend process improvements and implement once approved

Maintain and update accurate information in company’s operating systems

When possible, pre-plan the use of carriers and equipment for efficiency

Assist in P.O.D. retrieval

Understand and support the goals, policies and procedures of C.A.T. Global

Maintain confidentiality of company information

Responsibilities

Experience at a non-asset-based transportation logistics company preferred

3 years’ experience in freight brokerage

Exceptional customer service focus and skills

High-energy, positive attitude

Organizational and scheduling skills

High school diploma or GED required; four-year degree preferred

Basic knowledge of MS Word and Excel

Must be bilingual (written and oral)

Must be willing to work long hours

Ability to learn Mercury Gate TMS software

Hard Skills

Soft Skills

We offer

Dynamic work environment marked by respect, authenticity, and commitment

A competitive salary

Group insurance plan and deferred profit-sharing plan (DPSP)