For an experienced customer service professional, and a true leader at heart, we have a new position as a Customer Service Supervisor. Our client is a huge name in the retail industry, with a passion for sustainability, that is looking for someone to take over the Ecommerce Customer Support team.

Main responsibilities:

• Lead and coordinate the European ecommerce customer service team
• Personal development plan and one-to-one meetings with the team
• Support the hiring process
• Develop training and onboarding plans for the new joiners of the team
• Collaborate with the HR team on administration for the team’s holidays & expenses
• Support the CS Manager in development projects and process changes
• Plan team building activities and events

Your profile:

• Minimum 2 years of managing/mentoring a CS team
• Bachelor’s degree or higher
• Fluent in English (any additional language skills are a plus)
• Strong leadership & organizational skills
• Flexible personality and proactive attitude
• Passion for sustainability