Agilus is recruiting for a Full-Time Bilingual Customer Service Associate for our clients in the Facilities Management filed.

You will be responsible for: 

• Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
• Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
• Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
• Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.

• Two years of Customer service or Contact Centre Customer Service experience required. 

• Post-secondary degre

• 7/24/365 environment requiring open availability; rotating shifts  between 6:00am and 11:00pm EST.

• Weekends and holiday work availability on a rotational basis.

• May be required to work overtime