We are currently looking for a French Customer Service Agent to join our Customer Service Team based in our Barcelona’s office.

WHAT YOU’LL DO:

• Managing national and international customer queries and complaints.
• Acknowledging and resolving customer complaints.
• Processing return or change orders.
• Escalate complaints across our communication channels.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Maintaining an empathetic, professional, and positive attitude toward customers.
• Responding promptly to customers inquiries.
• Knowing our products inside and out to make sure the answers are matching with our reality.
• Communicating and coordinating with colleagues, as necessary.
• Ensure customer satisfaction and provide professional customer support.

WHO YOU ARE:

• High school diploma
• Experience working with Customer Service support.
• Native French speaker
• Fluent English and Spanish speaker
• Excellent communication skills.
• Able to remain calm in front of customer’s frustrations.